None

BA/BS w/ 1 year of experience

• Google Certifications Required
• Google Products: Ad Network, GMB, Analytics, Google Docs, YouTube
• Microsoft Bing Ads
• Facebook, Instagram Ads
• Strong Microsoft Office Suite Skills: Word, Excel, PowerPoint, Outlook
• JIRA or ticketing experience

Communication

• • Internal small group presentation skills
  • Well organized written and confident verbal communication skills
  • Command (Present with confidence and authority both internally and externally)
  • Able to convey information efficiently and suitable for specific audiences

Customer Focus

• Committed to customer-centric mindset
• Able to analyze data, particularly product performance data
• Able to understand the automotive landscape

Accountability

• Attention to detail and committed to producing high quality work
• Critical thinker - ability to anticipate needs and impact of decisions
• Able to execute tasks independently and ask for help to avoid errors
• Time management skills that allow you prioritize tasks/responsibilities to meet all deadlines

Drive for Results

• Contribute to team and company goals for overall success
• Hit all deadlines and improve department efficiencies
• Able to problem-solve cross-functionally

Continuous Improvement & Mutual Respect

• Self-motivated, continuous learner, and problem-solver
• Able to understand the bigger company picture
• Treat all departments with respect and build strong cross-functional relationships

• Understand and apply all SOPs for optimal process workflows
• Complete Google, Facebook and Microsoft trainings
• Able to pull and analyze reports from AutoQuity and other 3^rd party partner applications
• Optimize KPIs for product lines, offer solutions to KPI issues and report on KPIs with true understanding of the product.
• Able to identify marketing trends and understanding of competitors
• Able to identify trends across product lines

None

BA/BS w/ 1-2 years of experience

Mastery of Content Associate Level: Application experiences and product & process procedures

• Cross-train in complementary roles and fill-in as necessary
• Support Supervisor and Manager level with process training, documentation and validation testing

Mastery of all Soft Skills at Content Associate Level

Communication

• • Exemplary written and confident verbal communication skills
  • Able to translate technical aspects to customer facing business language

Customer Focus

• Communicates to clients directly with command, appropriate tone and product knowledge.
• Propose optimal and mutually beneficial business solutions

Accountability

• Attention to detail and committed to producing high quality work
• Recognizes when issues within the department will have downstream impact

Drive for Results

• Contribute to team and company goals for overall success
• Expert advisor and solid collaborator with product & CST

Continuous Improvement & Mutual Respect

• Able to understand the bigger company picture
• Escalate critical issues and alert anyone that may be affected

Mastery of all Role Requirements at Content Associate Level

• Responsible for successful product delivery.
• Support and be a resource for products and platforms for associate level team members
• Able to analyze and interpret data analytics
• Offer insights/ ideas for how L2T can capitalize on industry trends
• Able to conduct audits for clients
• Cross-train in area of focus within your product

One to Two

BA/BS w/ 3+ years of experience

• 3+ years of experience in communications, digital advertising

Mastery of Application/Technical Aptitude at Content Specialist Level

• Supports manager with process improvements, efficiencies and product quality, and campaign performance
• Able to understand internal technical process and anticipate nuances that may require workarounds or heightened training
• Act as a software partner for select relationships.
• Able to review client goals and provide recommendations and help launch.

Mastery of all Soft Skills at Content Specialist level

Communication

• • Able to confidently write and present materials to internal and external audiences
  • Lead major company and industry-wide product presentations
  • Able to comfortably present to EMT with solutions and recommendations

Customer Focus

• Committed to customer-centric mindset

Accountability

• Proven track record of flawless execution, attention to detail and quality assurance.
• Acts as software partner lead for select relationships.

Drive for Results

• Able to provide positive product performance examples for marketing and provide clear and compelling findings
• Ability to consult with sales on launch/ buildout to achieve optimal performance and alignment with client goals.
• Partners with development team in writing stories, defining acceptance criteria, and reviewing finished product prior to development

Continuous Improvement & Mutual Respect

• Develop strong, collaborative working relationships across departments
• Improve employee experience

Mastery of all Role Requirements at Content Specialist Level

• Manage relationship with OEMs
• Manage relationship and support key accounts
• KPI understanding and analysis with the ability to present results
• QA data analytics
• Communicate and escalate information if necessary, upward and downward
• Support and be a resource for products and platforms for specialist level team members.
• Able to successfully onboard and train new hires as well as manage 1 to 2 Associates or Specialists

One to Five

BA/BS w/ 4-6 years of experience

• 4+ years of experience in communications, digital advertising
• 2-3 years of experience with critical platforms (Facebook, Bing Ads, Google Ad Network, YouTube and Google Analytics, Google Search Console, BrightEdge)

Mastery of Application/Technical Aptitude at Senior Content Specialist Level

• Act as a software partner lead for key relationships. Including familiarity with features, staying up to date with new features. Ensure training and processes are documented and communicated with key departments.
• Able to vet and compare new software applications for business case development.

Mastery of all Soft Skills at Senior Content Specialist level

Communication

• • Advanced written and verbal communication skills

Customer Focus

• Advanced customer-centric mindset

Accountability

• Supports Manager with process improvements that increase operational efficiency, product quality and campaign performance

Drive for Results

• Able to anticipate resource constraints and plans accordingly to ensure staffing coverage and communicates plan to management/sales/etc.
• Able to remove roadblocks encountered by team members

Continuous Improvement & Mutual Respect

• Works well with supervisors of other departments

Mastery of all Role Requirements at Senior Content Specialist Level

• Manage SOP’s ensuring they are documented, validated and utilized by the team
• Able to strategize and improve department KPIs and company KPIs to achieve results.
• Able to run multiple project budget and perform financial analysis
• Develop macro/micro strategic recommendations
• Research and communicate industry trends
• Understand the competitive landscape across the market (Tier I, II, III) and understand client objectives and how they generate revenue.
• Understand how L2T generates revenue and how cascading individual and team goals based on the mission/vision/objectives impact organizational profitability
• Able to solve complex technical problems and train team leaders to develop optimal solutions.
• People Management
  • Support and coach direct reports to meet individual and team goals.
  • Recognize the work of direct reports and provide company recognition.
  • Provide and model successful approaches to build successful skills and set expectations with direct reports.
  • Plan, prioritize and delegate team work to increase productivity and quality.
• Understand how staffing impacts the department (budget, time to fill ratios, headcount, requisition process, hiring process)
• Support Manager(s) with department budgeting, employee loading, optimal team design and employee recruiting & hiring.
• Support and be a resource for products and platforms for senior specialist level team members.
• Understand and lead your team based on the L2T’s core values.

Four or More

BA/BS w/ 5+ years of experience

• 3-5 years of experience in communications, digital advertising
• 3 years of management experience required proven track record in digital strategy execution
• 3 years of experience with critical platforms (Facebook, Bing Ads, Google Ad Network, YouTube and Google Analytics, Google Search Console, BrightEdge)

Mastery of Application/Technical Aptitude at Content Supervisor Level

• Lead vision and take ownership of all product processes, procedures, training and testing
• Proven track record of flawless execution as a team leader
• Able to solve complex technical problems, find optimal solutions and anticipate technical implications
• Lead team on how to translate technical aspects to customer facing business language
• Own all partner relationships and familiarize junior staff to support with relationship management and ensure maximized value.
• Lead all product software investment initiatives with internal and external teams
• Adept at feature, benefit analysis and writing business cases to support investment

Mastery of all Soft Skills at Content Supervisor level

Communication

• • Proven ability to solicit input from teams and act upon input with implementation or rationale into why suggestion was not pursued

Customer Focus

• Advanced customer-centric mindset

Accountability

• Support and coach direct reports and instill staff accountability
• Aptitude at screening new hire candidates for required team skills and traits

Drive for Results

• Prioritization of work (self and direct reports)

Continuous Improvement & Mutual Respect

• Emotional intelligence: self-awareness, self-management, social awareness, relationship management
• Inspirational team and thought leader
• Development of direct reports and long-term investment of team development

Mastery of all Role Requirements at Content Supervisor Level

• Oversee SOPs and compile monthly reports for management meetings
• Coordinate with supervisor on KPI’s and deliver acceptable metrics
• Set department goals with senior managers/leads
• Develop effective presentation materials and assesses presence to lead conversations
• Participate in client meetings to support CST
• Workforce planning / management
• Develop and manage direct reports to create a high-performing team
• Identify and recruit candidates for team
• Support and be a resource for products and platforms for supervisor team members.