Mastery of all Senior Billing Coordinator soft skills
- Proven ability to solicit input from teams and act upon input with implementation or rationale into why suggestion was not pursued
- Ability to answer complex questions internally and externally (OEM providers) about any billing issues that arise.
- Committed to customer-centric mindset
- Aptitude at screening new hire candidates for required team skills and traits
- Understand the responsibilities of other departments (product launches, CST month-end calls, etc.) to inform daily decision making.
Drive for Results
- Track record of cross-collaboration, advocate for direct reports & establish processes across departments
- Developing and train employees on policies & procedures which incorporate financial controls
- Able to anticipate resource constraints and plans accordingly to ensure staffing coverage and communicates plan to management/sales/etc.
Continuous Improvement & Mutual Respect
- Emotional intelligence: self-awareness, self-management, social awareness, relationship management
- Inspirational team & thought leader that improves the employee experience
- Development of direct reports and long-term investment of team development